Fauna Privacy Policy

Fauna Veterinary Limited are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect will be processed. This includes data collected by the use of our website, data collected over the phone and data collected in the practice.

Please read the following carefully to understand our practices regarding what personal data we collect, why we need to collect it and how we will treat it.

1. Who we are and important information

Fauna Veterinary Ltd. Is registered in England and Wales with registration number 13483252. The Registered office is Fauna Veterinary, 40 Green Lane Northwood, HA6 2QB.

If you have any questions or concerns relating to your personal data or this Policy, please contact us using the following contact details: priya@faunavets.co.uk Postal address: 40 Green Lane Northwood, HA6 2QB

2. Changes to this policy and your duty to let us know of changes

This Policy was last updated on 30th April 2022. We may need to make updates or changes to this Policy from time to time. Please let us know if your personal data changes during your relationship with us so that we can update our records.

3. How do we collect personal information about you

When you register with the Practice in person or by filling out forms on our website, contact us by email, phone or in writing as well as when you use our social media platforms, we will collect and process personal information about you.

We have CCTV in and around the practice for the purposes of prevention and detection of crime.Some of the information we collect may be classed as personal data as defined by UK data protection laws.

4. Personal data we may collect from you and why?

Personal data means any information about an individual from which that person can be identified. We may collect, use, store and process the following types of personal data about you: 

·       Name; to enable us to identify and personalise communications to you.

·       Postal Address and Email address; to enable us to register your animal, send reminders, correspondence and relevant information to you

·       Mobile phone number; to be able to send appointment reminders, relevant correspondence and contact you regarding your animal

·       Telephone number; to be able to contact you regarding your animal

·       Bank, debit or credit card details; to be able to receive payment when required for our services. Or if you oin our healthcare plan. We will pass these to our direct debit partner for payment processing

·       Insurance policy details; to enable us to communicate with and process insurance claims.

We may use your information to:

·       Carry out our obligations arising from any contracts entered into by you and us;

·       Send you appointment reminders

·       Seek your views or comments on the services we provide;

·       Notify you of changes to our services;

·       Send you communications which you have requested and that may be of interest to you.

·       With your consent, send you information about products and services we provide

·       Process a job application.

Sharing your information

·       In certain circumstances we might be required to share your information. We will only share details to enable us to best care for your pet. Examples of who we would share your data with include;

·      Payment processors who will retain your data only for the time it takes to process the payment

·      Insurance and health plan providers

·      Indemnity providers (veterinary defence service)

·      Other professional and legal advisors

·      Debt recovery agencies

·      Referrals to other vets or specialist clinics and labs

·      Animal crematoria

Any third party that we share your information with is required to have data security measures in place and will also be fully compliant with GDPR.

If our business is transferred, sold, or integrated with another business, your details may be disclosed to our advisers or any prospective purchaser’s advisers and may be passed on to the new owners of the business.

Data retention

We will retain information about you for as long as we have a legitimate business interest to do so. After this your information will be securely destroyed where possible or at least anonymised where destruction is technically impossible

 Your Rights

Under the GDPR you have the following rights over your information:

·      To fair processing by us of your information – we have to be clear and transparent about what we do with your information.

·      To access, correct, update, or request that we stop processing or delete your information.

·      To opt out of marketing communication

·      To withdraw your consent for processing where we rely on your consent to process your information.

If you would like to exercise these rights, please To exercise these rights please email us at Priya@faunavets.co.uk

Please provide sufficient information to allow us to identify you and evidence of your identity address.

How do I opt out? 

You have a choice about whether or not you wish to receive information from us. We will not make contact with you for marketing purposes unless you have previously opted in. If you no longer wish to receive direct marketing communications from us you can change your preferences or unsubscribe in one of two ways:

·       Click the ‘unsubscribe’ link at the bottom of marketing emails sent to you

·       Email priya@faunavets.co.uk and we will process your request at the earliest opportunity

Website recording and use of ‘cookies’

We use cookies to enhance your experience and to provide you the best customer experience. You can ‘accept all cookies’ or alter your preferences under ‘cookie settings’

 The main cookies on our website used are Google Analytics and Google maps. Google's privacy policy is available at: http://www.google.com/privacypolicy.html . Our advertisers/payment services providers may also send you cookies

Turning cookies off may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites . This privacy policy applies only to our website. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.